CELPIP Speaking Task 6 Sample Answer: Customer Order Out of Stock

Thank you for choosing our store and placing your order—however, I must inform you that the product is temporarily out of stock following an unprecedented surge in demand that depleted our inventory faster than expected. I completely empathize with your frustration, as timely delivery is key to customer satisfaction, and I apologize for this setback. To address it effectively, I can suggest comparable alternatives from our range that match your needs, complete with detailed comparisons, or arrange for a priority alert when restocked, potentially within two weeks. Moreover, as a gesture of goodwill, we're extending a 15% discount on any substitute or future order. Your feedback on how to best resolve this would be invaluable, and we're committed to turning this around positively.

Hi there, I appreciate your order, but I'm afraid the item is currently out of stock due to overwhelming demand—we didn't anticipate it selling out so quickly. I understand this is disappointing, especially if you were counting on it soon. As options, we have similar products available that I can recommend, or I can process a full refund right away. Additionally, I'd like to offer a 10% discount on your next purchase as a token of apology. Please let me know how you'd like to proceed; we're here to help.

Hello, sorry but your order is out of stock now. It sold fast, and we don't have more. We can give you something else or a refund. Let me know what you want. Thanks.