Terms of Service

Last updated: October 13, 2026

Thank you for choosing CELPass. These Terms of Service ("Terms") form a binding agreement between you and us ("we", "us", "our"). By accessing or using our websites, applications, or related services (collectively, the "Services"), you agree to these Terms and our Privacy Policy.

1) Overview
CELPass provides educational practice tools and materials to help users prepare for English proficiency exams. The Services include practice tasks, practice tests, timers, tips, and analytics. We may update or improve the Services over time.

2) Eligibility & Accounts
You must be the age of majority in your place of residence to use the Services.
You are responsible for your login credentials and all activity on your account.
Keep your information accurate and up to date. Notify us of any unauthorized use.
If you sign in via a third-party provider (e.g., Clerk), you also agree to that provider’s terms.
We may suspend or terminate accounts that violate these Terms or pose a security risk.

3) Plans, Billing, Trials & Refunds
Subscriptions renew automatically unless cancelled before renewal.
Free trials & promos may include extra terms shown at sign-up.
Refunds: You may request a refund within 7 calendar days if you have used ≤10 practice tests. Contact us as described in Section 16.
Cancellations stop future billing; access continues to period end.
Chargebacks initiated without contacting us first may lead to temporary suspension.

4) License & Acceptable Use
We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial education. You agree not to copy or resell materials; bypass timers or access controls; upload unlawful content; harass others; or scrape/automate without consent.

5) Educational Independence & No Exam Guarantee
CELPass is an independent practice resource and is not affiliated with, endorsed, sponsored, or approved by Paragon Testing Enterprises or the official CELPIP® test. We do not guarantee any specific score or outcome.

6) User Content & Feedback
You retain ownership of your submissions (answers, recordings) and grant us a license to host and process them to operate the Services.
Feedback or suggestions may be used without obligation.
AI-generated content: Some feedback and analysis may be generated by artificial intelligence (AI). AI output is provided “as is” and may be inaccurate or incomplete. Any reliance is at your own risk.

7) Intellectual Property
The Services (layouts, copy, graphics, code, branding) are protected by intellectual property laws. Except for the license above, no rights are granted.

7.1 Third-Party Trademarks
CELPIP® is a registered trademark of Paragon Testing Enterprises. CELPass is not affiliated with, endorsed, sponsored, or approved by Paragon Testing Enterprises or the official CELPIP® test. All references to CELPIP® on this website are for descriptive purposes only and do not imply any affiliation or endorsement. We respect third-party intellectual property rights and do not claim any rights to third-party trademarks, service marks, or trade names. Any other trademarks, service marks, or trade names mentioned on the Services are the property of their respective owners.

8) Third-Party Services
Integrations or links (payments, analytics, social) are governed by their own terms. We are not responsible for third-party content or practices.
8.1 Teacher Directory
Teachers listed in the directory are independent and are not employed by or acting for CELPass. We review each profile before it goes live, but we do not verify every claim or guarantee any teacher's lessons or results. Classes, schedules, prices, payments and cancellations are agreed directly between student and teacher; CELPass is not a party to those arrangements and takes no fee. Teachers must describe themselves accurately and may only use class requests to respond to the student who sent them. We may remove any profile at our discretion.

9) Privacy, Data & Security
We process data per our Privacy Policy.
We use reasonable safeguards, but no method is 100% secure.
You are responsible for device and credential security.

10) Availability, Updates & Changes
Occasional maintenance or outages may occur.
We may add, change, or remove features (free or paid).
We may update these Terms; material changes will be posted with a new “Last updated” date.

11) Termination
You may stop using the Services at any time and cancel your plan (see Section 3).
We may suspend or terminate if you breach these Terms or create risk/legal exposure.
Certain sections (IP, Disclaimers, Liability, Indemnification) survive termination.

12) Disclaimers & Warranties
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties—express, implied, or statutory, including but not limited to:
Warranties of merchantability, fitness for a particular purpose, and non-infringement
Warranties that the Services will be uninterrupted, error-free, secure, or available at any time
Warranties that defects will be corrected or that the Services are free of viruses or harmful components
Warranties regarding the accuracy, completeness, or reliability of any content, feedback, or AI-generated materials
Any warranties arising from course of dealing, usage of trade, or trade practice
We do not guarantee any specific test scores, outcomes, or results from using the Services. Your success on any test depends on factors beyond our control.

13) Limitation of Liability
To the maximum extent allowed by law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, data, or goodwill. Our aggregate liability will not exceed the greater of (a) amounts paid in the last 6 months or (b) CAD $50.

14) Indemnification
You agree to defend, indemnify, and hold harmless us and our officers, directors, employees, and agents from claims arising from your use of the Services or breach of these Terms.

15) Governing Law & Dispute Resolution
These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any disputes arising from or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada. Where permitted by law, disputes are resolved on an individual basis; class actions are not allowed.

16) Notices & Contact
We may send important notices via email, in-app messages, or website posts. For questions or refund requests, email [email protected].