CELPIP Speaking Task 6: Dealing with a Difficult Situation

CELPIP Speaking Task 6 Sample Answer: Missing Items in Grocery Order

By David

You’ve received your grocery delivery, but some items were missing from the order.

Preparation

60 seconds

Speaking

60 seconds

Choice

Speak to person A or person B

The question

You’ve received your grocery delivery, but some items were missing from the order.

Choose ONE: EITHER Talk to the customer service team and explain that items were missing from your grocery order and ask for a refund or replacement. OR Talk to a friend and explain why you think you should check with the grocery store about the missing items before making any complaints.

Excellent answer (transcript): around CLB 11–12

I received my grocery order, but unfortunately, a few items were missing. I’ll contact the customer service team and explain the issue. I’ll kindly request a refund or replacement for the missing items and ask for their assistance in resolving this as soon as possible. If needed, I’ll provide the details of the order and any additional information to ensure they can process my request efficiently

66 words

Good answer (transcript): around CLB 7–8

I noticed that some of my grocery items were missing, so I’m going to contact customer service. I’ll explain the situation and ask for a refund or replacement. I hope they can resolve this quickly, as I really need the missing items.

42 words

Basic answer (transcript): around CLB 4–5

I’ll call customer service and tell them that some items were missing. I’ll ask if they can refund me or send the items. I need those items for the week, and I hope they can help me.

37 words

The CLBs are estimates of the level each sample was written at, not official CELPIP scores. How we estimate CLB