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CELPIP Speaking Task 7: Expressing Opinions

CELPIP Speaking Task 7 Sample Answer: Shopping Return Period Standardization

By David

Do you think stores should standardize the return period for items? Why or why not?

Preparation
30 seconds
Speaking
90 seconds
Structure
Opinion, reasons, conclusion

The question

Do you think stores should standardize the return period for items? Why or why not?

Excellent answer (transcript): around CLB 11–12

I believe stores should standardize their return periods for several important reasons. First, standardizing return periods across all stores would create a clearer and more consistent shopping experience for customers. Shoppers would no longer have to worry about varying policies, making the process more predictable and transparent. Second, it would improve customer satisfaction and trust. When stores adopt similar return policies, it fosters a sense of fairness, as customers feel they are being treated equally regardless of the retailer. Finally, standardized return periods could streamline operations for retailers, as they would have a uniform process to manage returns and exchanges. In conclusion, I think that standardizing return periods is an effective way to enhance customer experience and promote fairness in the retail industry.

123 words

Good answer (transcript): around CLB 7–8

Yes, I think stores should standardize their return periods for items. Firstly, it would make shopping more convenient for consumers because they would know exactly how long they have to return items regardless of where they shop. Secondly, standardizing return periods would help prevent confusion and disagreements between customers and store employees about return policies. Finally, it would encourage fairness and transparency, ensuring that all customers are treated equally. In conclusion, a standardized return period would benefit both consumers and retailers alike.

82 words

Basic answer (transcript): around CLB 4–5

Yes, it is better if stores have the same return time. Sometimes, different stores have different rules and it’s confusing. If all stores have the same time, it will be easier for customers. So, I think it’s good to have the same return period.

44 words

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