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CELPIP Listening Part 2: Listening to a Daily Life Conversation

CELPIP Listening Part 2 Practice Test: Lost or Stolen Wallet

By Iris

A free Listening Part 2 practice test in the CELPIP format: 5 questions with the answer key. Play each recording once, as in the real test, answer, then check your answers at the bottom of the page. The transcript is under each recording.

Questions
5
Format
1 conversation, questions after it
Question style
Multiple choice, 4 options

  1. Why is Mr. Patel contacting the bank?

  2. Which items does Mr. Patel mention were in his wallet?

  3. What does the representative do immediately?

  4. How can Mr. Patel access his money?

  5. What does Mr. Patel plan to do after the call?

Transcript (read it after you answer)

Customer: Hi, I’m in a panic—I lost my wallet this morning. Can you help?

Rep: I’m sorry to hear that, Mr. Patel. Let’s secure your account. Which cards are missing?

Customer: My debit card and credit card, both from your bank.

Rep: Okay, I’ll freeze them now to prevent any unauthorized use. Can you confirm your account number?

Customer: It’s 4832-5678-9012. What’s next?

Rep: The cards are frozen. We’ll issue replacements, which should arrive in five business days.

Customer: That’s a relief. Can I still access my money?

Rep: Yes, you can use online banking or visit a branch with ID for withdrawals.

Customer: Good. I also had $50 cash and my driver’s license in there.

Rep: For the license, contact the DMV. Unfortunately, we can’t replace cash, but check with local police—someone might’ve turned it in.

Customer: I’ll do that. Should I monitor my account for weird activity?

Rep: Smart idea. Use our app to track transactions. If you spot anything odd, call us immediately.

Customer: Will do. Can you email me confirmation of the frozen cards?

Rep: Already sent. Anything else I can assist with, Mr. Patel?

Customer: That’s all for now. Thanks for acting fast.

Rep: Glad to help. Let us know if you need more support.

0 of 5 answered

This is Part 2 of CELPIP Listening Practice Test 16. Take all 6 parts (38 questions) for a score and an estimated CLB.

Answer key

Show all 5 answers
  1. Why is Mr. Patel contacting the bank? B. To report a lost wallet
  2. Which items does Mr. Patel mention were in his wallet? A. Debit card, credit card, cash, and license
  3. What does the representative do immediately? C. Freezes the cards
  4. How can Mr. Patel access his money? D. Visit a branch with ID
  5. What does Mr. Patel plan to do after the call? C. Contact the police

More Part 2 sample tests

All 30 Part 2 sample tests · Part 2 format, tips and FAQs · Full-length Listening practice tests

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