CELPIP Reading Part 1 Practice Test: Fir Haven Reservation

Dear Mr. Reed,

Your Thanksgiving reservation for Fir Haven Cabin needs an update because the cabin will not be ready in time. I'm sorry, but a pipe under the main bathroom leaked during yesterday's inspection, and the repair crew must leave part of the floor open for several days. The cabin remains structurally safe, but it will not be ready for guests by Friday afternoon.

I can offer Willow Bank Suite instead. It is on the same property and has a main-floor bedroom, a wider bathroom doorway, and a shorter path from the parking area. Those features may be useful because you mentioned that your mother uses a cane. The tradeoff is that the kitchen is smaller, and the suite does not have the wood fireplace shown in the Fir Haven listing. It also has a 4 p.m. check-in rather than the noon check-in you requested.

I checked the entrance this morning, and there is one low step at the side door that can be covered with a portable ramp if you need it. The suite is quieter than the main cabins because it sits behind the office garden, and it also has reliable central heating throughout the cooler evenings.

I can hold Willow Bank until September 12. Another guest has already asked about the same weekend, so I cannot keep it open after that date without your firm decision. The nightly rate would remain the same, but I would remove the cleaning charge because the change was caused by our repair problem. If you want to compare the spaces, I can send the floor plan, doorway measurements, parking notes, and current photos this afternoon.

Please confirm whether you would like Willow Bank with the cleaning charge removed, a full refund, or a phone call before deciding. I know the fireplace influenced your choice, so the decision should remain entirely yours. I only want to give you a practical option for your family before you make other holiday plans. If neither option works, I can process the refund the same day so you have time to book elsewhere. We can provide the portable ramp at no extra cost.

Sincerely,

Lila Morgan

Dear Lila,

Thank you for explaining 7. Choose…the sudden pipe leakthe disappointing cancellationthe parking arrangementsthe fireplace upgrade so calmly before we travelled; we understand why Fir Haven cannot be used while the floor stays open for repair.

Willow Bank may work for us because 8. Choose…the absence of fireplacethe easier ground-floor layoutthe suite's smaller kitchenthe later afternoon check-in would suit my mother's needs far better, as she now relies on a cane. Before we decide, please send 9. Choose…a fireplace repair billthe cleaning-staff rosterthe previous guest listcurrent measurements and photographs for the doorway, parking path, and main-floor bedroom, so we can compare the access features rather than rely on a general description.

If we accept Willow Bank, we appreciate your offer to 10. Choose…waive our cleaning feewaive your cleaning feeraise the nightly raterestore the noon check-in while leaving the nightly rate unchanged, which fairly reflects that the repair, not us, caused the move.

Please also confirm whether 11. Choose…an earlier payment datea later check-in timea second bathroom inspectiona different nightly rate on the first day is the only timing difference. Once we have that and the access details, I will choose between the transfer and the refund.

Sincerely,

Daniel Reed