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CELPIP Reading Part 1: Reading Correspondence

CELPIP Reading Part 1 Practice Test: Inquiry About Lost Package Delivery

By Iris

A free Reading Part 1 practice test in the CELPIP format: 11 questions with the answer key. Choose your answers, then check them at the bottom of the page.

Questions
11
Time
about 11 minutes
Question style
Multiple choice and drop-down completion

Dear Customer Service Team,

I am reaching out to inquire about the status of a package ordered on February 10, 2025, with order number #789456. According to the tracking information, the item was dispatched on February 12 and expected to arrive by February 17. Regrettably, the package has not been delivered, and the tracking updates ceased after February 14.

This order contains time-sensitive materials needed for a project deadline on February 25. I kindly request your assistance in locating the package or confirming its status. If the item is lost, please advise on the process for obtaining a replacement or refund. Could you also clarify whether the courier service requires additional documentation from me to expedite the investigation?

For your reference, the delivery address is 123 Maple Avenue, Toronto, ON, M5V 2T3. I am available to provide further details or assist in resolving this matter. Please respond by February 20 to help me meet my project timeline. You may contact me at (416) 555-7890 or via email.

Thank you for your prompt attention to this issue. I trust your team will resolve this efficiently.

Sincerely,

James Patel

  1. What is James’s primary concern?

  2. What tone does James employ?

  3. What does James imply about the package’s contents?

  4. What does James’s request for a response deadline suggest?

  5. What assumption does James make?

  6. Why does James provide his contact details?

Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank.

Dear Mr. Patel,

We regret the inconvenience caused by the delay of order #789456. Our team has an investigation with the courier to trace your package. Preliminary findings suggest a possible misrouting, but we will further details by February 20.

No additional documentation is at this stage, but we may contact you if needed. Should the package be deemed lost, we will a replacement or refund, per your preference. To support your project deadline, we are to expedite shipping for a replacement if required.

Please confirm your preferred resolution. We appreciate your patience and will keep you updated.

Best regards,

Clara Wong

Customer Service Manager

0 of 11 answered

Answer key

Show all 11 answers
  1. What is James’s primary concern? B. The timeliness of delivery
  2. What tone does James employ? B. Polite and urgent
  3. What does James imply about the package’s contents? B. They are critical for work.
  4. What does James’s request for a response deadline suggest? B. A need for urgency
  5. What assumption does James make? A. The company tracks all packages.
  6. Why does James provide his contact details? B. To facilitate communication
  7. B. initiated
  8. B. provide
  9. B. required
  10. B. offer
  11. C. prepared

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