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CELPIP Speaking Task 6: Dealing with a Difficult Situation

CELPIP Speaking Task 6 Sample Answer: Unavailable Product Feature for Client

By David

Your client is inquiring about a specific feature in the software product you sold them, but it's not yet implemented due to development delays. They're relying on it for their operations. You need to explain…

Preparation
60 seconds
Speaking
60 seconds
Choice
Speak to person A or person B

The question

Your client is inquiring about a specific feature in the software product you sold them, but it's not yet implemented due to development delays. They're relying on it for their operations. You need to explain transparently to manage expectations.

Choice:

Either

Talk to the client and explain the development delay, offering workarounds and a timeline for the feature's release.

OR

Talk to the client and explain why the feature was deprioritized, suggesting upgrades or alternatives from competitors if suitable.

Excellent answer (transcript): around CLB 11–12

Thank you for reaching out regarding the advanced analytics feature—regrettably, it's not yet operational as our team encountered unforeseen technical hurdles during integration, pushing back the launch to ensure reliability and quality. I empathize with how this could hinder your operational efficiency, and I apologize for not meeting initial expectations, as we strive for excellence in delivery. To bridge the gap, I recommend leveraging our current reporting modules with some manual enhancements, which I'll detail in a follow-up guide, or exploring a temporary plugin we've vetted. Rest assured, it's slated for release by Q2, with beta access offered to you first—perhaps we could discuss compensation like extended support to reaffirm our partnership.

112 words

Good answer (transcript): around CLB 7–8

I appreciate your interest in that feature, but I must inform you it's currently unavailable due to ongoing development refinements that have extended our timeline slightly. I understand this might affect your workflow, and I'm sorry for any setback. As interim solutions, we can guide you through similar existing tools within the software or provide custom scripts. We're targeting a rollout in the next quarter—let's schedule a call to brainstorm tailored options. Your satisfaction is our priority.

77 words

Basic answer (transcript): around CLB 4–5

Hi, the product feature you want is not available yet. We're still working on it because of some delays. Sorry about that. You can use something else for now. It should come soon.

33 words

The CLBs are estimates of the level each sample was written at, not official CELPIP scores. How we estimate CLB

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