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CELPIP Reading Part 1: Reading Correspondence

CELPIP Reading Part 1 Practice Test: Apology for Incorrect Billing Statement

By Iris

A free Reading Part 1 practice test in the CELPIP format: 11 questions with the answer key. Choose your answers, then check them at the bottom of the page.

Questions
11
Time
about 11 minutes
Question style
Multiple choice and drop-down completion

Dear Ms. Rodriguez,

We sincerely apologize for the error in your recent billing statement dated January 15, 2025, which incorrectly charged you $250 instead of $150 for your subscription. This oversight occurred due to a system glitch during our recent software upgrade, and we deeply regret any inconvenience caused.

To rectify this, we have issued a corrected invoice reflecting the accurate amount of $150, effective immediately. The erroneous charge has been voided, and no payment is required until the corrected invoice’s due date, February 10. We kindly ask you to confirm receipt of the new invoice and notify us if further adjustments are needed. Could you also indicate whether you prefer a phone call or email for future billing communications?

As a gesture of goodwill, we are offering a 10% discount on your next billing cycle. Please contact our support team at (888) 555-1234 or [email protected] if you have questions. We value your continued trust and are committed to ensuring this does not recur.

Thank you for your understanding.

Sincerely,

Daniel Kim

Billing Manager

  1. What prompted the billing error?

  2. What is the tone of the apology?

  3. What does the discount offer imply?

  4. What action does Daniel request?

  5. What assumption does Daniel make?

  6. Why does Daniel ask for communication preferences?

Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank.

Dear Mr. Kim,

Thank you for addressing the billing error promptly. I have the corrected invoice for $150 and confirm it reflects the accurate amount. I appreciate your transparency regarding the software glitch and the discount offered.

For future billing communications, I email notifications, as they are more convenient. Could you clarify if the 10% discount will automatically to my next invoice, or do I need to request it?

Your team’s swift response has my confidence in your services, and I look forward to continued business. Please contact me if further details are needed.

Regards,

Sofia Rodriguez

0 of 11 answered

Answer key

Show all 11 answers
  1. What prompted the billing error? B. A technical issue
  2. What is the tone of the apology? B. Sincere and conciliatory
  3. What does the discount offer imply? B. The company values retention.
  4. What action does Daniel request? B. Confirmation of the new invoice
  5. What assumption does Daniel make? C. The glitch is resolved.
  6. Why does Daniel ask for communication preferences? B. To improve customer experience
  7. B. received
  8. B. generous
  9. B. prefer
  10. A. apply
  11. B. restored

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