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CELPIP Reading Part 1: Reading Correspondence

CELPIP Reading Part 1 Practice Test: Follow-up on Lost Luggage Claim

By Iris

A free Reading Part 1 practice test in the CELPIP format: 11 questions with the answer key. Choose your answers, then check them at the bottom of the page.

Questions
11
Time
about 11 minutes
Question style
Multiple choice and drop-down completion

Dear Customer Service Team,

I am writing to inquire about the status of my lost luggage claim, reference number LR-7842, filed on June 10 after my flight from Tokyo to London. The missing suitcase contained essential documents and personal items, causing significant inconvenience. Despite providing detailed descriptions and receipts, I have received no updates beyond the initial acknowledgment. Your policy states claims are resolved within 30 days, yet 45 days have elapsed. I urgently request clarification on the investigation’s progress and an estimated resolution timeline.

Could you provide an update by tomorrow? Please outline any additional information required to expedite the process. How might you compensate for the prolonged delay and its impact?

  1. What is the primary intent of the email?

  2. What can be inferred about the sender’s situation?

  3. How does the sender assert their position?

  4. What is the implied impact of the delay?

  5. Which question addresses accountability?

  6. What bias might the sender exhibit?

Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank.

Dear Passenger,

We regret the delay in resolving claim LR-7842. Our team is the investigation, which was delayed due to incomplete documentation. We’ve located a suitcase matching your description and are its contents. An update will be sent by tomorrow. To expedite, please confirm the bag’s unique markings. Regarding compensation, we are options to address the inconvenience. Could you specify if you prefer or replacement of items? We are committed to this matter promptly.

Sincerely,

Ahmed Khan, Claims Officer

0 of 11 answered

Answer key

Show all 11 answers
  1. What is the primary intent of the email? B. To seek claim status and resolution
  2. What can be inferred about the sender’s situation? B. They faced considerable disruption.
  3. How does the sender assert their position? A. By citing the airline’s policy
  4. What is the implied impact of the delay? B. It increased sender frustration.
  5. Which question addresses accountability? C. Compensating for delay
  6. What bias might the sender exhibit? A. Overexpectation of immediate resolution
  7. B. advancing
  8. B. verifying
  9. B. exploring
  10. B. reimbursement
  11. A. resolving

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