Your friend has been having a conflict with a coworker at their new job. They don’t get along, and it’s making work stressful. They’ve asked for your advice on how to handle the situation. Give them tips on managing…
Preparation
30 seconds
Speaking
90 seconds
Listener
Someone you know well
The question
Your friend has been having a conflict with a coworker at their new job. They don’t get along, and it’s making work stressful. They’ve asked for your advice on how to handle the situation. Give them tips on managing workplace conflict.
Excellent answer (transcript): around CLB 11–12
I can imagine how challenging it must be to navigate a conflict with a coworker, especially in a new job, but there are several strategies you can employ to address this effectively. First, I’d recommend initiating a constructive conversation—choose a private, neutral setting and approach the discussion with empathy, focusing on “I” statements to express your feelings, such as, “I’ve noticed some tension between us, and I’d like to find a way to collaborate more smoothly.” Additionally, aim to identify shared goals or interests that can help rebuild rapport; for instance, propose a joint project where you can both contribute and foster mutual respect. If the conflict persists or escalates, consider seeking guidance from your supervisor or HR department, as they can provide mediation or support. A colleague of mine resolved a similar issue by scheduling a coffee chat with her coworker to clear the air, which led to a much more positive working dynamic. The key is to remain professional, open-minded, and solution-focused—you’ll likely find a way to turn this situation around.
173 words
Good answer (transcript): around CLB 7–8
Hey, I’m sorry to hear about the conflict with your coworker—that must be really stressful. I suggest addressing the issue directly but calmly: find a private moment to talk to them, and explain how the situation is making you feel without blaming them. For example, you could say, “I feel we’re not communicating well, and I’d like to work better together.” Another tip is to focus on finding common ground—maybe suggest working on a project together to build a better relationship. If things don’t improve, you could talk to your supervisor for advice. My friend had a similar issue, and she found that being honest but respectful really helped resolve the tension. Just stay professional, and things will get better.
120 words
Basic answer (transcript): around CLB 4–5
Hi, I know you have a problem with your coworker. I think you should talk to them. Like, find a quiet time and say how you feel. Be nice when you talk. Also, you can tell your boss if it’s too hard. Try to work together better, like share ideas. It will make work easier
55 words
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