CELPIP Listening Part 2 Practice Test: Cultural Misunderstanding

Customer: Excuse me, I was here yesterday, and there was an issue with my purchase.

Clerk: I’m sorry to hear that. What happened?

Customer: I bought some pastries for a family event, but they were wrapped in red paper. In my culture, red is for celebrations, not funerals.

Clerk: Oh, I see. I’m so sorry for the mix-up. We use red wrapping for all gift items.

Customer: I understand, but it caused some confusion at the event. Can I exchange them?

Clerk: Of course. Do you have the receipt? We can swap them for pastries in neutral wrapping.

Customer: Yes, here’s the receipt. Can you use plain white paper instead?

Clerk: Absolutely. We have white or clear wrapping. I’ll get those ready now. How many pastries do you need?

Customer: Six, please. Same as before, just different wrapping.

Clerk: Got it. I’ll wrap them in white paper. Anything else you need for the event?

Customer: No, just the pastries. Thanks for fixing this.

Clerk: My apologies again. I’ll note your preference for white wrapping in our system for next time.

Customer: That’s great. Can I pick them up in an hour?

Clerk: Sure, they’ll be ready by 3 p.m. If you want, I can add a small discount for the trouble.

Customer: That’s kind, thank you. I’ll be back soon.

Clerk: See you then, and thanks for letting us know!

1. What is the main issue the customer discusses with the clerk? D. A cultural misunderstanding about wrapping
2. Why was the red wrapping a problem? A. It’s associated with funerals in the customer’s culture
3. What does the customer request? C. Pastries in white wrapping
4. What does the clerk offer to do? B. Add a discount and note the preference
5. When can the customer pick up the new pastries? D. By 3 p.m.