CELPIP Writing Task 1 Sample Answer: Complaint About Billing Discrepancy

Dear [Billing Department/Representative’s Name], I am writing to address a discrepancy in my latest bill (Account No. [Your Account Number]), received on [date, if applicable]. The charged amount exceeds my expected charges based on my service agreement and prior statements, indicating a possible error in the billing process. I respectfully request a detailed review of my account to identify and correct this mistake at your earliest convenience. Should you require further documentation, such as previous bills or payment records, please let me know, and I will provide them promptly. Thank you for your swift attention to this issue. I look forward to your confirmation of the correction. Best regards, [Your Full Name] [Your Contact Information]

Dear [Billing Representative’s Name], I hope this email finds you well. I’m writing about an error in my recent bill (Account No. [Your Account Number]), where the charged amount is higher than my usual payments and doesn’t match my service plan. I kindly ask you to review my account details and correct this mistake promptly. Please let me know if you need any additional information to resolve this issue. Thank you for your attention to this matter. Sincerely, [Your Full Name]

Dear Billing Department, I recently received my bill and noticed it’s wrong. The amount charged is higher than what I expected, and I think there’s a mistake with my account (Account No. [Your Account Number]). Please check my bill and fix the error as soon as possible. I’d appreciate it if you could let me know when it’s corrected. Thank you for your help. Best regards, [Your Full Name]