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CELPIP Writing Task 1: Writing an Email

CELPIP Writing Task 1 Sample Answer: Complaint about Gym Membership

By Rita

You recently signed up for a gym membership, but you’ve encountered issues with the facilities or services.

Time
27 minutes
Length
150–200 words
Tone
Formal or semi-formal, depending on the reader

The question

You recently signed up for a gym membership, but you’ve encountered issues with the facilities or services.

Write an email to the gym manager. Your email should include:

-What you generally think about the gym.

-The specific issue you faced with the membership or facilities.

-How this issue affected your experience.

-Suggestions for improvement.

Excellent answer: around CLB 11–12

Dear [Gym Manager’s Name], I recently joined your gym and have been impressed by the range of equipment and the welcoming atmosphere. However, I must bring to your attention an issue with the shower facilities, which I found to be unclean during my last visit. This detracted significantly from my overall experience, as hygiene is a priority for me after a workout. To improve this, I recommend implementing a more rigorous cleaning schedule and perhaps assigning staff to monitor the facilities during peak hours. I appreciate your efforts in maintaining the gym and look forward to seeing improvements. Sincerely, [Your Full Name]

102 words

Good answer: around CLB 7–8

Dear Gym Manager, I recently became a member of your gym and have enjoyed the variety of equipment available. However, I encountered an issue with the cleanliness of the showers, which were quite dirty during my last visit. This made my experience less enjoyable. I suggest increasing the frequency of cleaning in the shower areas to ensure a better environment for members. Thank you for addressing this concern. Best regards, [Your Name]

72 words

Basic answer: around CLB 4–5

Dear Gym Manager, I recently joined your gym and I like the equipment and the classes. However, I noticed that the showers are not clean, and it made me uncomfortable. It would be great if the cleaning staff could check the showers more often. Thank you for your attention. Best regards, [Your Name]

53 words

The CLBs are estimates of the level each sample was written at, not official CELPIP scores. How we estimate CLB

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