CELPIP Writing Task 1 Sample Answer: Complaint About Late Delivery

Dear Customer Service Team, I am compelled to address a concerning issue with an order placed on May 15, 2025, for a necklace intended as a birthday gift, promised for delivery by May 25. Regrettably, it arrived on May 30 without any prior notification of the delay. This oversight prevented me from presenting the gift at a significant celebration, resulting in considerable disappointment and embarrassment. I urge you to issue a full refund or offer a meaningful discount on a future order to rectify this matter. Please advise on your course of action promptly. Best regards, [Your Name]

Dear Customer Service Team, I am writing to express my disappointment with a necklace I ordered on May 15, 2025, which was promised for delivery by May 25. Unfortunately, it arrived on May 30, with no prior communication about the delay. This caused significant distress, as I was unable to present the gift at a loved one’s birthday celebration, leading to embarrassment. I request a full refund or a substantial discount on a future purchase to address this inconvenience. Please confirm how you will resolve this. Sincerely, [Your Name]

Dear Customer Service, I ordered a birthday gift, a necklace, from your website on May 15, 2025. It was supposed to arrive by May 25, but it came on May 30. I got no updates about the delay, which was frustrating. The late delivery meant I couldn’t give the gift at the birthday party, and I felt embarrassed. Please give me a refund or a discount on my next order. Thank you, [Your Name]