CELPIP Writing Task 1 Sample Answer: Damaged Furniture Delivery

Dear Customer Support Team, I am disappointed to report an issue with a wooden coffee table ordered on May 1, 2025, through your online platform. Upon its arrival yesterday, I discovered a prominent crack across the surface and several scratches on the legs, making it unsuitable for use. This damage disrupts my plans to host a family gathering, leaving my living room aesthetically compromised. I urge you to arrange a prompt replacement or issue a full refund to my account. Please provide details on the return process and expected resolution timeline. Best regards, [Your Name]

Dear Customer Support Team, I am writing to report an issue with a wooden coffee table I ordered on May 1, 2025, from your online store. Upon delivery yesterday, I noticed a significant crack across the tabletop and multiple scratches on the legs, rendering it unusable. This is particularly inconvenient, as I planned to showcase it during a family event this weekend, leaving my living space incomplete. I kindly request a replacement table at no additional cost or a full refund. Please let me know how to proceed with this matter. Regards, [Your Name]

Dear Customer Support, I ordered a wooden coffee table from your website on May 1, 2025. When it arrived yesterday, the table had a big crack on the top and scratches on the legs. This is disappointing because I wanted to use it for a family gathering this weekend, and now my living room looks incomplete. Please send a new table or give me a refund soon. Thank you, [Your Name]