CELPIP Listening Part 2 Practice Test: Cancelled Theater Ticket
By Iris
A free Listening Part 2 practice test in the CELPIP format: 5 questions with the answer key. Play each recording once, as in the real test, answer, then check your answers at the bottom of the page. The transcript is under each recording.
What is the customer’s main inquiry?
What options are offered for the cancelled ticket?
What is the voucher valid for?
How can the customer get the voucher?
When will the voucher be emailed?
Transcript (read it after you answer)
Customer: Hi, I bought a ticket for Saturday’s play, but it’s cancelled. What are my refund options?
Box Office: Sorry about that! We can offer a full refund or a voucher for another show.
Customer: What’s the voucher good for?
Box Office: Any show within six months. We have a comedy next weekend at 7 p.m.
Customer: Nice. How do I get the refund or voucher?
Box Office: Bring your ticket to the box office or email us the ticket number. Refunds take 5-7 business days.
Customer: I’ll go for the voucher. Can I use it online?
Box Office: Yes, just enter the voucher code at checkout. We’ll email it within 24 hours.
Customer: Perfect. Do I need to decide on a show now?
Box Office: No, just book within six months. Check our website for the schedule.
Customer: I’ll do that. Thanks for the help!
Box Office: You’re welcome. Enjoy your next show!
Answer key
Show all 5 answers
- What is the customer’s main inquiry? B. To ask about refund options
- What options are offered for the cancelled ticket? C. A full refund or voucher
- What is the voucher valid for? D. Any show within six months
- How can the customer get the voucher? D. Email the ticket number
- When will the voucher be emailed? A. Within 24 hours
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