CELPIP Writing Task 1 Sample Answer: Inaccurate Billing

Dear Billing Department, I am deeply concerned about an electricity bill received on May 20, 2025, which inaccurately reflects my usage. The statement claims 500 kWh, yet my meter records only 200 kWh for the period, resulting in a substantial overcharge. This error not only places an undue financial burden on me but also erodes trust in your company’s billing reliability. I respectfully request an immediate correction to the bill or a refund for the erroneous charges. Please provide confirmation of the steps taken to resolve this issue. Warm regards, [Your Name]

Dear Billing Department, I am writing regarding an electricity bill I received on May 20, 2025, which contains significant errors. The bill indicates usage of 500 kWh, whereas my meter reading confirms only 200 kWh for the period. This discrepancy has led to an inflated charge, straining my budget and undermining my confidence in your billing accuracy. I kindly request a revised bill reflecting the correct usage or a refund for the overcharged amount. Please address this promptly and confirm the resolution. Sincerely, [Your Name]

Dear Billing Department, I got my electricity bill on May 20, 2025, and it has mistakes. The bill shows I used 500 kWh, but I only used about 200 kWh last month. This wrong charge makes me worried because I can’t pay such a high amount. It also makes me feel like I can’t trust your company. Please send me a correct bill or refund the extra amount soon. Thank you, [Your Name]