CELPIP Writing Task 1: Writing an Email

CELPIP Writing Task 1 Sample Answer: Overcharging for Services

You took your car to a repair shop, but the final bill was much higher than the quoted price. Write an email to the shop manager to complain.

Time

27 minutes

Length

150–200 words

Tone

Formal or semi-formal, depending on the reader

The question

You took your car to a repair shop, but the final bill was much higher than the quoted price. Write an email to the shop manager to complain.

Required Points:

-State when you visited the shop and the service provided.

-Describe the difference between the quoted and final bill.

-Explain how this affects your trust or finances.

-Request a resolution (e.g., partial refund).

Write about 150-200 words.

Excellent answer: around CLB 11–12

Dear Shop Manager, I hope this message finds you well. On May 22, 2025, I brought my vehicle to your shop for brake repairs, quoted at $200. To my dismay, the final bill totaled $350, with no prior notice or justification for the additional charges. This discrepancy has not only burdened my finances but also eroded my trust in your business’s integrity. I respectfully request a refund of the $150 overcharge or a comprehensive breakdown of the added costs. Please confirm your actions to rectify this matter promptly. Best regards, [Your Name]

92 words

Good answer: around CLB 7–8

Dear Shop Manager, I am writing to address a concern about a brake repair service I received at your shop on May 22, 2025. The initial quote was $200, but the final bill amounted to $350, with no prior notification of additional costs. This unexpected expense has strained my budget and diminished my confidence in your pricing transparency. I kindly request a partial refund of $150 or a detailed explanation for the increased charges. Please let me know how you will resolve this issue. Sincerely, [Your Name]

87 words

Basic answer: around CLB 4–5

Dear Shop Manager, I brought my car to your shop on May 22, 2025, for a brake repair. You quoted me $200, but the final bill was $350. This extra charge surprised me, and I can’t afford to pay so much. It also makes me feel like I can’t trust your shop. Please give me a refund for the extra $150 or explain why the price changed. Thank you, [Your Name]

71 words

The CLBs are estimates of the level each sample was written at, not official CELPIP scores. How we estimate CLB