CELPIP Writing Task 1 Sample Answer: Laptop Repair Experience

Dear [Manager’s Name], I recently entrusted your service center with the repair of my laptop and was initially impressed by the professionalism of your staff. However, I encountered significant issues: the repair process exceeded the promised timeline by three days, and the original problem with my device remains unresolved. This has caused considerable inconvenience, as I depend on my laptop for both work and personal tasks. To improve your service, I recommend enhancing quality checks post-repair and providing more accurate timelines to customers. I look forward to a resolution and better experiences in the future. Sincerely, [Your Full Name]

Dear [Manager’s Name], I recently had my laptop repaired at your service center and appreciated the courteous staff. However, I was disappointed that the repair took three days longer than promised, and the issue with my laptop persists. This has significantly disrupted my work, as I rely on my laptop daily. I suggest improving communication about timelines and ensuring repairs are thoroughly tested before returning devices. Thank you for addressing this. Best regards, [Your Name]

Dear Service Center Manager, I brought my laptop to your center for repair last week, and I liked how polite the staff was. However, the repair took longer than promised, and the problem is still not fixed. This caused me trouble because I need my laptop for work. Please make sure repairs are done properly and on time. Thank you. Best regards, [Your Name]