CELPIP Writing Task 1 Sample Answer: Technical Support for Digital Movie Rental Platform

Dear [Support Team Representative], I am writing to report multiple issues with a recent movie rental on your platform. Despite using a high-speed internet connection, the film experienced constant buffering and pixelation, significantly impacting my viewing experience. Furthermore, I noticed that my account was incorrectly charged twice for the same rental. I request a full refund for the duplicate charge and an immediate resolution to the streaming issue. Kindly advise on the steps I should take to prevent this from recurring. I appreciate your prompt assistance. Sincerely, [Your Full Name]

Dear Support Team, I recently rented a movie from your platform, but I experienced continuous buffering and low-quality playback. Despite having a strong internet connection, the streaming did not improve. Additionally, I was charged twice for the same rental. I request a refund for the extra charge and assistance in fixing the streaming issue. Looking forward to your response. Best regards, [Your Name]

Dear Customer Support, I rented a movie from your platform yesterday, but I had many problems. The video kept buffering, and the quality was very poor. I tried restarting my internet, but the issue remained. I would like a refund or a solution to fix this problem. Please let me know how you can help. Thank you. Best regards, [Your Name]