CELPIP Writing Task 1 Sample Answer: Unfulfilled Warranty

Dear Customer Service Manager, I hope this message finds you well. On March 5, 2025, I purchased a smartwatch from your store, backed by a one-year warranty for manufacturing defects. Regrettably, the screen ceased functioning last week, but your staff declined to honor the warranty, offering no valid explanation. This unexpected issue has disrupted my ability to track fitness metrics, hindering my health objectives and causing significant inconvenience. I respectfully request immediate action to repair or replace the device as per the warranty terms. Please advise on the process and timeline for resolution. Warm regards,

Dear Customer Service Manager, I am reaching out regarding a smartwatch I purchased from your store on March 5, 2025, which included a one-year warranty. Unfortunately, the screen became unresponsive last week, rendering the device unusable. When I contacted your team, they dismissed my warranty claim without a clear reason, which I find concerning. This malfunction disrupts my daily fitness tracking, affecting my health goals. I kindly request that you honor the warranty by repairing or replacing the smartwatch promptly. Please inform me of the next steps to resolve this matter. Best regards,

Dear Customer Service Manager, I am writing because I have a problem with a smartwatch I bought from your store on March 5, 2025. It came with a one-year warranty. Last week, the screen stopped working, but when I visited your store, the staff said the warranty doesn’t apply. This is very upsetting because I use the watch for fitness tracking, and now I can’t monitor my exercises. Please repair or replace my smartwatch under the warranty. I hope to hear from you soon. Sincerely,