CELPIP Writing Task 1: Writing an Email

CELPIP Writing Task 1 Sample Answer: Feedback on New Smart Home Security System

You recently installed a new smart home security system but have encountered some issues. Write an email to the company’s customer service manager to provide feedback and request assistance.

Time

27 minutes

Length

150–200 words

Tone

Formal or semi-formal, depending on the reader

The question

You recently installed a new smart home security system but have encountered some issues. Write an email to the company’s customer service manager to provide feedback and request assistance.

Required Points:

-State when you installed the system and why you chose it.

-Describe one or two specific issues with the system.

-Explain how these issues affect your household.

-Request a specific solution or support.

Excellent answer: around CLB 11–12

Dear Ms. Patel, Attracted by its cutting-edge technology, I installed your smart security system last month. Regrettably, the night vision camera consistently malfunctions, and the app’s frequent crashes render it unreliable. These shortcomings leave my household vulnerable, eroding trust in the system’s efficacy. I urge you to dispatch a technician to rectify the camera issue and release a robust app update promptly. I’d welcome the opportunity to discuss this further to ensure resolution. Best regards, [Your Name]

77 words

Good answer: around CLB 7–8

Dear Ms. Patel, I installed your smart security system in early April, drawn by its advanced features. Unfortunately, the night vision camera fails to function, and the mobile app frequently crashes. These issues undermine my confidence in protecting my home, particularly during nighttime or travel. I kindly request a technician visit to repair the camera and a software update to stabilize the app. I’m available to discuss further if needed. Sincerely, [Your Name]

73 words

Basic answer: around CLB 4–5

Dear Ms. Patel, I installed your smart security system last month because it was affordable. The camera doesn’t work at night, and the app crashes often. This makes me worry about my home’s safety, especially when I’m away. Can you send someone to fix the camera and update the app? Please let me know when we can talk. Thank you, [Your Name]

62 words

The CLBs are estimates of the level each sample was written at, not official CELPIP scores. How we estimate CLB