CELPIP Writing Task 1: Writing an Email

CELPIP Writing Task 1 Sample Answer: Sharing an Airport Lost and Found Experience

You recently lost an item at the airport and contacted the lost and found department. You want to share your experience, whether positive or negative.

Time

27 minutes

Length

150–200 words

Tone

Formal or semi-formal, depending on the reader

The question

You recently lost an item at the airport and contacted the lost and found department. You want to share your experience, whether positive or negative.

Write an email to the airport customer service team. Your email should include:

-A description of the lost item and when you reported it.

-How the staff handled your case.

-Whether the item was found and returned.

-Any suggestions for improving the lost and found process.

Excellent answer: around CLB 11–12

Dear [Manager’s Name], I recently lost a personal item at your airport and was highly impressed by the efficiency of your lost and found department. Your team responded promptly, provided clear instructions, and successfully located my missing item within hours. Their professionalism and dedication to assisting travelers deserve recognition. Thank you for maintaining such an excellent service. Sincerely, [Your Full Name]

61 words

Good answer: around CLB 7–8

Dear [Manager’s Name], I wanted to share my appreciation for the excellent service I received from your lost and found department. I misplaced my laptop bag at the airport, and your team was extremely helpful in locating it. The quick response and professionalism of your staff made a stressful situation much easier. Thank you for your dedication. Best regards, [Your Name]

61 words

Basic answer: around CLB 4–5

Dear Airport Lost and Found Team, I lost my jacket at the airport last week and contacted your office. The staff was very kind and helped me find it quickly. Thank you for your great service. I appreciate your hard work in helping travelers. Best regards, [Your Name]

48 words

The CLBs are estimates of the level each sample was written at, not official CELPIP scores. How we estimate CLB