CELPIP Writing Task 1 Sample Answer: Rude Staff at a Retail Store

Dear Store Manager, I hope this email finds you well. On May 25, 2025, I visited your clothing store with the intent to purchase several items but was met with disheartening service. A staff member not only ignored my inquiries about product sizing but also responded with a dismissive and abrasive tone, which soured my shopping experience and prompted me to leave empty-handed. To restore customer confidence, I recommend comprehensive staff training focused on professionalism and courtesy. I would appreciate your response outlining steps to address this concern. Warm regards, [Your Name]

Dear Store Manager, I am writing to address an unpleasant experience at your clothing store on May 25, 2025. While shopping for shirts, I encountered a staff member who dismissed my questions about sizing and responded curtly, creating an unwelcoming atmosphere. This behavior left me so disheartened that I left without making a purchase, despite my initial enthusiasm. I suggest implementing staff training to foster a more courteous and professional demeanor. Please let me know how you plan to address this issue. Regards, [Your Name]

Dear Store Manager, I visited your clothing store on May 25, 2025, to buy some shirts. The staff was very rude. One employee ignored my questions about sizes and spoke to me in an unfriendly way. This made me feel uncomfortable, and I left without buying anything. Please train your staff to be more polite so customers can enjoy shopping. I hope you fix this problem. Sincerely, [Your Name]