CELPIP Reading Part 1 Practice Test: Laundry Machine Repairs

Dear Property Office,

The laundry-room problem at 118 Cedar Lane now appears to involve more than my single failed load. On Tuesday evening, washer two accepted $3.25 from my laundry card, displayed its normal start message, and then sat without filling. I waited, checked the door, and tried cancelling the cycle before leaving a handwritten note for the next person. Since only one other washer was free and two residents were already waiting, restarting my load would have tied up the only working machine.

On Wednesday, two neighbours separately told me that dryer three has been shutting off after about ten minutes while still keeping the full charge. The warning note on the dryer was gone when I checked, so another resident could pay before noticing that both machines are out of order. I also looked through the tenant portal, but I found only a maintenance request form and no clear way to request credit for a failed cycle. The machine list on the portal still shows both units as available, which may add to the confusion. Could your office arrange an inspection, post temporary notices, and explain whether the card balance review uses a separate form?

My immediate concern is practical. I need clean uniforms before my weekend clinic shift, and the closest laundromat closes before I usually get home. If a laundry room in another building can be used while repairs are pending, I can pick up a short-term key after work. If that is not possible, I need to know by Thursday noon so I can make another plan instead of risking another card charge.

I realize you may need machine logs or a service report before approving any credit. I can upload a photo of the card charge, provide the start time, and identify the machines involved. Please copy the site manager if he controls the signs or temporary keys.

Please send an email reply by Thursday noon with the repair plan, the credit process, and any short-term laundry option. That will help me give accurate details if I need to follow up through the tenant portal or maintenance line.

Sincerely,

Natalie Green

Dear Natalie,

Your message gives us enough information to 7. Choose…open one repair filestart the credit reviewclose the laundry roompost temporary notices covering washer two and dryer three. The site manager will receive the same ticket so both machines and the access request stay together.

Because the taped warning disappeared, the manager will 8. Choose…post temporary noticesunlock another laundry roomrefund the card chargeremove the card reader today while technicians inspect the machines. The portal status will also be changed so residents do not rely on an inaccurate availability list. For the balance review, please upload the charge photograph and 9. Choose…your upcoming clinic-shift schedulethe machine's service numberthe neighbours' written commentsthe cycle start time. We will compare those details with the machine logs before deciding the credit.

If repairs cannot be completed today, I will check whether 10. Choose…backup access is availablethe credit is approvedyour backup plan worksthe delay is unacceptable and send pickup instructions for a short-term key. That should prevent another failed charge before your clinic shift.

By Thursday noon, you will receive 11. Choose…a weekend repair appointmenta written status updateno response yetonly a payment receipt covering repairs, the credit process, and any temporary access. It will also explain how the $3.25 charge will be reviewed.

Sincerely,

Evan Brooks